Passticks is a self-service ticketing website that allows event organisers to sell tickets directly to their customers. All events on Passticks are organised, listed and managed by third-party event organisers.
All tickets purchased on Passticks are accessible via the Passticks app for iPhone and Android devices. Alternatively, you can view all your orders online by visiting www.passticks.com/orders. Please ensure you log into the account used when purchasing your order.
Please note, all events on Passticks are organised, listed and managed by third-party event organisers. As such, the refund policy is set by the event organiser.
To request a refund, go to www.passticks.com/orders, locate the order you would like refunded, click “View Order”, then click “Requests a Refund”. Fill in the form with a reason for the refund request and a message (Please include as much detail as possible).
The refund request will be sent directly to the event organiser, who has seven days to respond to your request. You will be notified of their decision via email.
We encourage all event organisers to keep the event information on Passticks up to date at all times. If an event organiser informs us of a cancellation, we will notify you via email within 24 hours.
If you believe an event you have bought tickets for has been cancelled, and this is not reflected on the Passticks event listing, please let us know by requesting a refund (see above). We will investigate this and issue a refund if this turns out to be the case.
All events are organised and managed by third-party event organisers and not Passticks. If you have questions regarding wristband collection, please contact the event organiser directly. We would recommend getting in touch with them via their website or social media.
We are unable to alter any details on a purchased ticket. Most event organisers do not require the name on the ticket to match that of your ID. However, we advise contacting the event organisers directly to confirm. To ensure your details are correct on future orders, you can update the name on your Passticks account. This will not edit the details on any tickets you have already purchased.
All events are organised and managed by third-party event organisers. Please contact the event organiser directly to make your complaint. Unfortunately, we are unable to mediate in these situations. We would recommend getting in touch with them via their website or social media.
All events are organised and managed by third-party event organisers. Any queries regarding event details should be sent directly to the event organiser. We would recommend getting in touch with them via their website or social media.
We would recommend getting in touch with them via their website or social media.
If your question is not answered above, please fill out the form below and our support team will contact you. In order for us to answer your query as fast as possible, please ensure all sections of the form are complete.
When buying tickets you will be able to protect your purchases at the same time. Passticks Protection digital claim process is simple and hassle-free with instant payment of approved refund requests into any bank account globally, and our friendly support team are available 24/7 if you have questions not answered in this Help Centre. Please find the full policy wording and what Passticks Protect covers here.
You can purchase Passticks Protection when you’re buying your tickets on our website. When you’re purchasing protection, you’ll be able to see the benefits of the Passticks policy and can find the link to the policy wording by emailing info@passticks.com.
If you have Passticks Protection you can send us an email at info@passticks.com to file a refund request, make changes to your policy and view your policy wording and invoice.
Passticks Protection ensures that your tickets are refundable if you or one of the ticket holders in your group cannot attend the event. You are covered up to the original purchase price of the ticket (not including booking fee).
Make sure you check your inclusions as they can differ.
Passticks Protection differs depending on your country and policy options but it typically covers you if you cannot attend due to illness (including Covid-19), injury and, depending on your policy, public transport disruption, travel warnings and more.
For specific details about your protection, please email info@passticks.com or view the policy wording here.
Unfortunately, we are unable to reinstate a policy once it has been cancelled.
This protection is subject to additional terms, conditions and exclusions. Make sure you check the policy wording.
Typically, Passticks Protection does not cover you:
Your Passticks Protect policy refunds you if you need to cancel for specific reasons, as outlined in the policy wording. Please contact info@passticks.com to make a claim.
Our dedicated team at Passticks aims to complete 95% of claims within 3 days of claim filing, so keep a close eye on your emails to ensure there’s no delay.