Passticks is a self-service ticketing website that allows event organisers to sell tickets directly to their customers. All events on Passticks are organised, listed and managed by third-party event organisers.

All tickets purchased on Passticks are accessible via the Passticks app for iPhone and Android devices. Alternatively, you can view all your orders online by visiting www.passticks.com/orders. Please ensure you log into the account used when purchasing your order.

Please note, all events on Passticks are organised, listed and managed by third-party event organisers. As such, the refund policy is set by the event organiser.

To request a refund, go to www.passticks.com/orders, locate the order you would like refunded, click “View Order”, then click “Requests a Refund”. Fill in the form with a reason for the refund request and a message (Please include as much detail as possible).

The refund request will be sent directly to the event organiser, who has seven days to respond to your request. You will be notified of their decision via email.

We encourage all event organisers to keep the event information on Passticks up to date at all times. If an event organiser informs us of a cancellation, we will notify you via email within 24 hours.

If you believe an event you have bought tickets for has been cancelled, and this is not reflected on the Passticks event listing, please let us know by requesting a refund (see above). We will investigate this and issue a refund if this turns out to be the case.

All events are organised and managed by third-party event organisers and not Passticks. If you have questions regarding wristband collection, please contact the event organiser directly. We would recommend getting in touch with them via their website or social media.

We are unable to alter any details on a purchased ticket. Most event organisers do not require the name on the ticket to match that of your ID. However, we advise contacting the event organisers directly to confirm. To ensure your details are correct on future orders, you can update the name on your Passticks account. This will not edit the details on any tickets you have already purchased.

All events are organised and managed by third-party event organisers. Please contact the event organiser directly to make your complaint. Unfortunately, we are unable to mediate in these situations. We would recommend getting in touch with them via their website or social media.

All events are organised and managed by third-party event organisers. Any queries regarding event details should be sent directly to the event organiser. We would recommend getting in touch with them via their website or social media.

We would recommend getting in touch with them via their website or social media.

If your question is not answered above, please fill out the form below and our support team will contact you. In order for us to answer your query as fast as possible, please ensure all sections of the form are complete.

When buying tickets you will be able to protect your purchases at the same time. We have partnered with XCover.com to provide this simple, stress-free protection. XCover’s award-winning digital claim process is simple and hassle-free with instant payment of approved refund requests into any bank account globally, and their friendly support team are available 24/7 if you have questions not answered in this Help Centre.

XCover is owned by Cover Genius, a leading technology firm that was recently ranked #1 in the Financial Times list of fastest-growing companies. Cover Genius has won dozens of industry awards in the US, EU, UK, Asia, India and Australia for its ticket refund handling and customer support and has investment from one of the world’s largest insurers, Sompo. XCover can be found on major ticketing sites including AXS, SeatGeek, Seetickets, Moshtix, Audienceview, Zaiko, Freshtix, Night Out, TicketSource and more. XCover policies are backed by some of the world’s largest insurance companies including Lloyd’s, Generali, Sompo, Swiss Re and Munich Re and in 2022 they acquired Booking Protect, a global leader in refund protection.

We partnered with XCover because it is so easy to file a refund request, make changes to your policy and view your policy wording, invoice and certificate. To get started, check your inbox for a confirmation email from XCover. Click the link and your account will be activated. If you can’t find your XCover confirmation email and it’s not in your spam, promotions folder or trash, please follow the steps outlined in the “I can’t login to XCover.com” article.

You cannot file a refund request without activating your XCover account.

If you have XCover Protection you can login to your XCover Account to file a refund request, make changes to your policy and view your policy wording, invoice and certificate. To get started, check your inbox for a confirmation email from XCover. Click the link and your account will be activated.

If you can’t find the confirmation email from XCover, please also check your spam folder, promotions folder and trash.

If you still can’t find your confirmation email it might be because you used an Apple device with privacy protection enabled, which can mean that the email confirmation is blocked by Apple. To remedy this you can contact us, provide us with your booking reference and ask us to update your booking email address. We will then let XCover know and they’ll resend your confirmation email.

You can make a change or cancel your protection by logging in to your XCover Account. To get started, check your inbox for a confirmation email from XCover. Click the link and your account will be activated. If you can’t find your XCover confirmation email and it’s not in your spam, promotions folder or trash, please follow the steps outlined in the “I can’t login to XCover.com” article.

To update your policyholder details click ‘Cancel/Modify’ on the policy you’d like to make changes to. If available, policy details that can be changed will be displayed.

To cancel your protection, simply login to your XCover Account, select the policy and click the button to cancel or follow the instructions if the policy cannot be cancelled.

XCover Protection ensures that your tickets are refundable if you or one of the ticket holders in your group cannot attend the event. You are covered up to the original purchase price of the ticket.

Make sure you check your inclusions as they can differ.

XCover Protection differs depending on your country and policy options but it typically covers you if you cannot attend due to illness (including Covid-19), injury and, depending on your policy, public transport disruption, travel warnings and more.

For specific details about your protection, please login to your XCover Account. To get started, check your inbox for a confirmation email from XCover. Click the link and your account will be activated. If you can’t find your XCover confirmation email and it’s not in your spam, promotions folder or trash, please follow the steps outlined in the “I can’t login to XCover.com” article.

Unfortunately, we are unable to reinstate a policy once it has been cancelled.

If your event has been cancelled, we will announce a rescheduled date or issue you a refund. The refund amount will include the cost of your XCover policy.

Please visit our Help Centre for instructions on what to do if you cannot make a rescheduled event.

To check the status of your XCover policy, please login to your XCover Account. To get started, check your inbox for a confirmation email from XCover. Click the link and your account will be activated. If you can’t find your XCover confirmation email and it’s not in your spam, promotions folder or trash, please follow the steps outlined in the “I can’t login to XCover.com” article.

Your XCover policy refunds you if you need to cancel for specific reasons, as outlined in your policy wording which can be viewed in your XCover Account. To get started, check your inbox for a confirmation email from XCover. Click the link and your account will be activated. If you can’t find your XCover confirmation email and it’s not in your spam, promotions folder or trash, please follow the steps outlined in the “I can’t login to XCover.com” article.

Once you’ve located your policy within your XCover Account, click the link to start a claim. The XCover claims process is quick and hassle-free, with payment or reimbursement for approved refund requests processed instantly. Our dedicated team at XCover aims to complete 95% of claims within 3 days of claim filing, so keep a close eye on your emails to ensure there’s no delay.